MOORVIEW COVID-19 STATEMENT JULY 2020
We have been keeping a careful eye on the Government guidelines relating to having guests stay at Moorview and have wanted to ensure that we adhere to these to keep our visitors safe. Happily we are ready to welcome everyone so rest assured that we are taking all the necessary steps in providing a safe environment for you.
Alongside our usual high standards, Pauline, our housekeeper, has a comprehensive understanding of all the practices and protocols which are required to ensure your safety during your stay with us.
There will be hand sanitisers and anti-bacterial surface wipes provided in the bungalow. As you can appreciate we have taken the precautions of removing many of our lovely cushions and decorative items that you would normally find here. Also the storage canisters etc. have been replaced with open boxes which will contain some tea bags, coffee pods, sugar and Pauline will leave you some fresh milk. You will find some complimentary sachets of ketchup, brown sauce, mayo and salt, pepper and vinegar which we hope you enjoy.
Importantly we ask that you should not travel to Moorview if you or a member of your party has tested positive for Covid-19 and are in isolation or if you or a member of your party is showing symptoms. Additionally should a guest become unwell with symptoms of Covid-19 we ask that we are notified immediately and that you take appropriate actions to get the medical help needed and that you vacate Moorview at the best possible time.
Finally, we love having guests at Moorview (our home from home) and trust that the tweaks we have had to make will not detract from you having a great time in Salcombe and that you stay safe and well.
Wendy & Joanne
11 July 2020
Please remember that we have a NO SMOKING policy at Moorview.
A 25% non-refundable deposit is required on booking, the full balance due 8-weeks prior to the arrival date. Payment in full is required if booking within the 8-week period. Please provide the names of all the visitors.
After receipt of your final payment we will email your confirmation and a copy of our Moorview Helpful Hints – our visitors have said that they found this very useful (there is also a copy in the bungalow).
In the event of a cancellation we will only be able to refund your payment (less the deposit) if we have been able to re-let the property. For this reason, it is always advisable to take out holiday insurance at the time of booking. See our booking terms
If you need to change your dates we will endeavour to accommodate you. Should circumstances arise beyond our control, where the bungalow is made unavailable on the dates you have booked, all payments made in advance will be refunded in full.
We request that the bungalow is left tidy and in a clean condition. Should there be any breakages or damage during your stay, or anything you think we should know about, please advise us before you leave. You will notice that we have chosen not to ask for a security deposit and would rather depend on the integrity of our visitors to inform us, prior to leaving, of any mishaps during their stay.
The bungalow will be available from 3pm on the day of arrival and departure is by 10am latest.
All reasonable steps have been taken to ensure that the information contained in Moorview publicity is accurate. If this is not so, and you feel we should change something, please advise us.